Shipping Policy

Standard Shipping & Processing (Contiguous United States)

FREE SHIPPING

On orders over $100!

Orders over $100:

Receive free shipping on orders over $100.00. In-stock items are shipped promptly and will be delivered within 7-10 business days depending on where you live. Oversize charges are additional and are listed on applicable products on the catalog page and on this website.

Orders less than $100:

Will be charged a flat rate of $7.95 for shipping and handling.

Oversize Shipping Charges
A small percentage of our large and/or heavy items require oversized shipping charges. Oversize charges are additional and are listed on applicable products on the catalog page and on this website.

Additional Shipping Charges

Some heavy or large items have additional shipping and handling charges. On select products, additional shipping and handling charges are noted on the product information pages and will be noted in your shopping basket. Please note that oversize items may be very expensive to ship via an expedited ship method.

Damaged or Defective Items

If you receive an item that is damaged or defective, immediately contact our customer service department.

Tracking your Package

You will receive a ship confirmation email when your order ships. The email will include your tracking number. You may also login to your account to track your order.

Backordered Items

If you have an item on backorder, you can substitute or cancel at any time. Your items placed on backorder will not be billed until the items are shipped. Shipping charges are split across your shipments based on the merchandise total. All backorders ship via standard shipping.

Undeliverable Packages

We will contact you to correct the shipping address. Additional shipping charges may apply if you entered the wrong delivery address.

ORM-D Products:

"Other Regulated Materials-Domestic". Packages bearing this mark contain hazardous material in a limited quantity that presents a limited hazard during transportation, due to its form, quantity, and packaging. Creekside Saddlery, LLC reserves the right to not ship such a product to anyone. These products may only ship ground in the continental Unites States. Also, these products will not ship ground anywhere outside the continental United States (Alaska, Hawaii, Puerto Rico etc). These products will be marked but in a rare occurrence some may not. If there is a shipping problem you will be contacted regarding the matter.